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COMMENTS & COMPLAINTS PROCEDURE

We aim to provide a first class level of service at all times. If, for any reason, you feel that our service is not of the standard you would expect, please tell us.

You should address any enquiries or complaints, in writing, to either:

The General Manager
Club Direct (UK) Ltd
Southgate Place
41/42 Southgate
Chichester
PO19 1ET

or

Professional Travel Insurance Company Ltd
c/o
Global Insurance Solutions Ltd.
17 Devonshire Square
London
EC2M 4SQ

If you are still not satisfied, please write to:

The Financial Ombudsman Service
South Key Plaza
183 Marsh Wall
LONDON, E14 9SR

Please note that the Financial Ombudsman Service will not consider your complaint until you have received a final decision from Professional Travel Insurance Company Ltd.